Pamper yourself with the offered massages, body treatments, and facials at the spa. Recreational Paradise Take advantage of the indoor pool, sauna, and fitness center. Gastronomic Delights Savor meals in the restaurant, have drinks at the bar, and enjoy breakfast options.
Book now for a centrally located stay at the Hotel H15 Luxury Palace in Kraków, close to major attractions and featuring top-notch amenities.
✦HAPPI HIGHLIGHTS
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Clean and beautiful hotel
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Outstanding service from employees
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Great location
At the hotel
Popular amenities
59 listed
24-hour front desk
Access to nearby indoor pool
Accessible airport shuttle
Airport transportation - pickup (surcharge)
At least 80% of all lighting comes from LEDs
Banquet hall
Bicycle parking available
Bicycle rentals nearby
Boat tours nearby
Breakfast available (surcharge)
View all amenities
Pools & wellness
Full-service spa
Health or beauty spa nearby
Pool sun loungers
Sauna
Wheelchair-accessible spa
Dining & drinks
Food and water bowls
Reusable tableware only
Vegetarian breakfast available
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Comprehensive recycling policy
Fitness facilities
Wheelchair-accessible fitness center
Rooms & comfort
Change of towels (on request)
Safety & cleanliness
Eco-friendly cleaning products used
Multilingual staff
Smoke-free property
Visual alarms in hallways
Getting around & access
Elevator
No accessible airport shuttle
Wheelchair accessible
Guest services
Concierge service
Ecotours nearby
Locally-owned & organized tours & activities
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Segway rental/tour nearby
Tours/ticket assistance
Services & essentials
Bulk dispenser for toiletries
Change of bed sheets (on request)
Conference space
Double-glazing on all windows
Eco-friendly toiletries
Energy-saving switches
Free WiFi
Guest education on local ecosystems and culture
LED light bulbs
Mountain biking nearby
No single-use plastic soda bottles
No single-use plastic stirrers
No single-use plastic straws
No single-use plastic water bottles
Proposal/romance packages available
Scooter/moped rentals nearby
Secured bicycle storage
Showcase for local artists
Vegan menu options available
Vegetarian menu options available
Water dispenser
Review in focus
125 reviews
10/ 10
This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!
Maria · family · 2025-09-24
The guest experience
Loved most
Clean and beautiful hotel
Outstanding service from employees
Great location
Incredible amenities
Worth knowing — Some staff were rude · Payment and malfunction issues
Outstanding service from every employee and top-tier service mentioned repeatedly.
Food and Beverage9.9
5-star breakfast should not be missed, extensive and good quality.
Location9.7
Great location, close to Main Square and other attractions.
Cleanliness9.6
The hotel was clean and beautiful.
Amenities9.4
Incredible pool and spa services, with a lovely breakfast.
Value for Money9.4
High value given the services and amenities offered.
Room Quality8.9
Above average rooms but some issues mentioned.
Live guest feedback
Guest reviews
Mixed experiences
90% of 20 recent stays rated 8+
Guest review
10/10
Maria · family · 2025-09-24
“This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!”
Guest review
10/10
Staci · partner · 2025-09-20
“Property is immaculate, beautiful and convenient with top-tier service and a 5-star breakfast that should not be missed. Rooms are above average but not perfect. Upgraded room but bit boxy although the lovely, high ceilings give it charm + still able to keep room very cool. Also, took a few days to not get water everywhere during shower + lighting option in bathroom are too bright. Still, excellent, highly recommended, experience and I cannot emphasize enough: do not miss breakfast!!!!!!!!”
Perfect!
10/10
Steven · 2025-09-17
“Beautiful hotel. Fantastic staff. We’ll stay here again without hesitation upon returning to Krakow”
Guest review
10/10
Michal · family · 2025-09-11
“Very nice hotel. The staff was nice and helpful, only some things were too complicated (payment and claiming the malfunction of switches and lights in the bathroom). But overall great. ”
Guest review
10/10
John · 2025-08-26
“Great hotel in a great location. Employees went out of their way to be accomodating.”
Guest review
10/10
jameson · partner · 2025-08-21
“Absolutely amazing property. Their pool and spa services are incredible. Friendly and welcoming staff. Walking distance to everything. Everything was just perfect. You can tell they put a lot of effort into making sure every detail is high end. Would definitely stay again! ”
Simply wonderful
10/10
Richard · 2025-08-07
“I can find no fault with this hotel which is one of the best I have ever stayed it. The staff were marvellous, the room was excellent, the location is perfect and the breakfast extensive and good quality. If I never stay here again I will be very sad!”
Guest review
10/10
Miroslaw · family · 2025-08-03
“Beautiful hotel, just minutes from the Main Square, Sukiennice and Mariacki church . The customer service was top-notch. The staff went above and beyond to help us. We will definitely return to this hotel.”
Guest review
6/10
Jessica · friends · 2025-07-28
“This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city. ”
Guest review
10/10
Javier · 2025-07-25
“Amazing!!!!”
Guest review
10/10
Winfield · 2025-07-19
“What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.”
Guest review
10/10
Patricia · partner · 2025-07-14
“.”
Guest review
10/10
Matteo · 2025-07-04
“Amazing location and beautiful, upscale hotel”
Guest review
10/10
lisa · family · 2025-06-24
“beautiful hotel with fabulous room. love the shower. received a nice welcome gift too ”
Guest review
10/10
Manuel · friends · 2025-06-18
“The property is very well maintain. Staff was very helpful. The breakfast was amazing. ”
Guest review
10/10
Brie · partner · 2025-06-15
“This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby.
The hotel is also about two doors down from the museum.
The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this.
Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc.
Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great.
We would go back there any time. ”
Guest review
2/10
Richard · 2025-06-12
“Review is for last minute hotel changes. Received email stating last minute changes in hotel, email read with equal or better amenities/ quality. Sadly this was not the case. I booked a luxury boutique hotel and was changed to a chain-hotel. Not only was the room size smaller, bathroom vanity was single and small, not enough room for our grooming items. (room had a 2nd 1/2 bathroom with a mini-sink only, no vanity space) I personally selected H15 luxury room with bathroom having a dual vanity with amble grooming space. Was not looking for a cookie cutter chain hotel. Shower water temperature was not consistent, frustrating while showering temperate would go from warm to cold. Again, essential features/needs were inadequate. Do have to say their breakfast was very good.
I pre-booked tours to meet/pick up at H15 hotel, another inconvenience, we had to walk over from our new assigned hotel to H15 for our tours. I understand things happen tho please do not mislead people about the new accommodations being the same or better. ”
Guest review
10/10
michael · 2025-06-12
“Beatiful hotel excellent service perfectly located”
Guest review
8/10
Linda · partner · 2025-06-12
“Close walk to the Old Town. Concierge gave excellent restaurant recommendations. ”
Guest review
10/10
Stephane · family · 2025-05-22
“We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay.”
