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Kraków

Hotel Indigo Krakow - Old Town by IHG

Filipa 18, Kraków, 31-150

9.4 Wonderful585 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Historic Charm in the Heart of Kraków

    Hotel Indigo Krakow - Old Town, a boutique hotel in a historic building from 1836, offers a unique stay just steps away from Galeria Krakowska Shopping Centre and iconic landmarks.

  • Artistic Rooms and Modern Amenities

    Inspired by famous artists, the rooms feature international channels, free tea/coffee facilities, and luxurious bathrooms with walk-in showers. Some rooms even have a cozy seating area for relaxation.

  • Culinary Delights and Event Spaces

    Indulge in modern Polish cuisine at Filipa 18 restaurant or unwind at the U Bar. With a sauna, fitness centre, business facilities, and banquet halls, this hotel caters to both leisure and business travelers.

Book now for an unforgettable experience at Hotel Indigo Krakow - Old Town!

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

  • Clean rooms

At the hotel

Popular amenities

86 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • Auditory guidance
  • Bar
View all amenities

Pools & wellness

  • Sauna

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Fitness center
  • Fitness facilities
  • Outdoor furniture
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Street parking
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Business center
  • Cashless payment available
  • Daily housekeeping
  • Face masks for guests available
  • Free WiFi
  • Higher level toilet
  • Key card access
  • Non-smoking throughout
  • Room service
  • Temporary art galleries
  • Themed dinner nights
  • Toilet with grab rails
  • WiFi available

Review in focus

585 reviews
8/ 10
Decor and efficient, friendly staff
Orengo · couple · 2026-10-16

The guest experience

9.4out of 10
585 verified reviews

Loved most

  • Friendly staff
  • Great location
  • Clean rooms
  • Good breakfast

Worth knowing — Small rooms · Noise disturbances · Cleaning issues

How guests scored the stay

  • Location10.0

    Location is very convenient, close to all major sights and transport links.

  • Overall Experience10.0

    General consensus is a positive experience with a few minor improvements suggested.

  • Service9.9

    Staff were friendly and provided excellent service, particularly noted by multiple reviewers.

  • Value for Money9.6

    Most guests felt the hotel provided good value for money given the location and amenities.

  • Food and Beverage9.2

    Breakfast had a variety of options and good quality, though limited for vegetarians.

  • Room Quality9.2

    Rooms were clean and comfortable, although some were reported very small.

  • Cleanliness8.7

    Some issues were raised regarding cleanliness, including stains on carpets and dirty refillable bottles.

  • Amenities8.7

    Some amenities did not meet expectations, such as TV restrictions and poorly functioning USB ports.

Live guest feedback

Guest reviews

Remarkably consistent

91% of 11 recent stays rated 8+

9.4585 reviews

  • A comfortable relaxing stay and we overcame challenges of small room

    8/10

    Orengo · couple · 2026-10-16

    “Decor and efficient, friendly staff”

  • Lovely decor & style, helpful staff, compact rooms.

    8/10

    Gemma · extended group · 2026-10-12

    “Great style, building had character, good location, good amenities”

  • Great hotel in great location for old town.

    10/10

    Alastair · solo traveller · 2026-10-07

    “Very close to train station, very clean and tastefully decorated.”

  • Beautiful Hotel

    8/10

    Elizabeth · solo traveller · 2026-09-15

    “The location. The styling of the hotel and the rooms. Advice given by Reception”

  • Guest review

    10/10

    Maureen Osborne · solo traveller · 2026-08-31

    “We were here last year, we love it.”

  • molto bene

    9/10

    GIUSEPPE · solo traveller · 2026-08-25

    “Posizione, design e pulizia”

  • A great base for a trip to Krakow

    9/10

    William · couple · 2026-08-25

    “Very clean, friendly, comfortable and well run.”

  • A brilliant choice if want to optimise quiet and a central location.

    10/10

    Sparkes · solo traveller · 2026-08-24

    “The buffet breakfast was superb! Plenty of good choices, with the possibility of ordering to the room if notified prior to 3am the day of! The staff were also ultra helpful; the rooms were clean and tidy with a lovely selection of tea and coffee within; the hotel is very central yet quiet (right in the middle of Old Town and a massive shopping gallery) so quite perfect for a peaceful stay!”

  • Very friendly and helpful staff, lovely interior and of course in perfect location

    9/10

    Klaudia · couple · 2026-08-17

    “We paid for breakfast, but had to leave before, we let the staff know night before so they kindly provided us with take away breakfast, which we greatly appreciated.”

  • So near, yet so far ! 🤩 The Perfect place to stay in Krakow!!

    10/10

    manxieliz2020 · Couples · 2026-08-16

    “Excellent boutique style hotel set just a 2 minute walk away from the hustle and bustle of Krakow Old Town; yet its fabulous position on Filipa street affords you a peaceful bolthole to return to. Its styling is a mixture of historic artsy and brutalist with its distinctive concrete high ceilings mixed with ornate decorative features throughout. The staff were super friendly, attentive and helpful in all areas. Loved the small bar /bistro area complete with its reclaimed decorative dark green mosaic tiles and relaxing colour scheme. A good selection of drinks carefully prepared by the staff. On our last day we also enjoyed an excellent quality and priced lunch (prepared in the Filipa 18 restaurant) and served in the bistro. Our room was large, well appointed and with everything we needed, including a Nespresso machine. Water was provided daily also. A special touch from the hotel team was a specially prepared delicious sweet treat and beautifully handwritten card. We thoroughly enjoyed our 4 night stay at IHG Hotel Indigo Old Town Krakow.”

  • Grande delusione

    7/10

    Francesco · couple · 2026-08-12

    “Poco. Sono stato in altri hotel indigo e questo non era assolutamente all’altezza.”

View all guest reviews

Hotel info and reviews come from third-party sources.