The staff were consistently described as friendly and accommodating.
Overall Experience10.0
Many guests expressed a desire to return, indicating a positive overall sentiment.
Room Quality9.8
Rooms are noted as big, comfortable, and beautifully designed.
Cleanliness9.8
Multiple reviews noted the cleanliness of the property.
Location9.7
Beautiful scenic property with great views.
Amenities8.7
Some basic amenities were lacking, particularly for a 5-star resort.
Food and Beverage8.7
Food quality received mixed reviews; some positive comments but also criticisms.
Value for Money8.5
Guests felt that certain amenities should be included given the high price.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
9.4139 reviews
Guest review
10/10
Peter · 2025-10-10
“Only drawback would be for”
Guest review
10/10
Natalie · 2025-10-01
“A truly beautiful resort in a picturesque location. The resort was clean, the staff were attentive, welcoming and polite. We were in awe every day walking around the beautiful property. Planning our return already... ”
Guest review
8/10
Ian Reeves · 2025-09-30
“Fabulous hotel, lovely rooms, vey nice staff. ”
Guest review
10/10
Dzemal · partner · 2025-09-28
“clean, big and comfortable room, spectacular views...”
Guest review
10/10
A · 2025-09-25
“Beautiful hotel. Luxury room, very clean. Pools were great. Breakfast was delicious. And dinner was too. One thing I will say is for the price you pay, the sauna should be included. ”
Besssst Resort Ever!
10/10
Esther · 2025-09-22
“The front desk staff were great! Restaurant staff near the pool and the rooftop were not friendly. ”
Guest review
10/10
Trevor · 2025-09-14
“Beautiful scenic property ”
Guest review
10/10
Yeslin · 2025-09-08
“For a 5 star resort one would assume things like bathrobes and slippers would be part of the room, and that was missing. Also, limited pool lounge chairs and you have to pay to use the lounge chairs it is not included in your stay. Overall nice resort it is clean, staff is friendly, rooms a cleanyou have the small town within walking distance to enjoy. ”
Guest review
10/10
Matthew · partner · 2025-09-07
“Property was clean. Service was great. Enjoyed the roof top pool and beach club.”
Guest review
10/10
Ozan · partner · 2025-08-30
“Amazing hotel. Very convenient. Staff were amazing. One of the best hotels we have visited. Definitely will be back to this hotel if we visit Madeira again. Highly recommended overall. Me and my partner is very happy about our stay. ”
Guest review
10/10
Marlon · 2025-08-30
“The staff was kind enough to accommodate our stay with a beautiful room. Room Number 8 wonderful beauty. Staff was more than friendly and amazing (Segio, Johnny, Jorge, The Ladies in the front desk, all the staff from the facility.) I recommend this location every single time. Thank you for such a lovely experience. ”
Disappointed Stay
6/10
Verified traveler · 2025-08-11
“Our stay at the Savoy did not live up to expectations. Given its high rating and 5-star status, we anticipated a seamless, high-class experience, but instead found ourselves constantly being asked to pay extra for basic amenities — €70 per bed to lie by the pool, €35 per person to use the sauna, breakfast not included, and so on.
The food was well below standard: dry, lacking flavour, and served with underwhelming service in the restaurants. The building itself is undeniably beautiful, but overall, the experience felt far from the premium quality we expected from such a renowned hotel. We left feeling disappointed rather than indulged.”
Guest review
10/10
Nathalie · family · 2025-08-05
“I stayed at Saccharum Resort & Spa and while the stunning views are an obvious highlight, what really stood out to me was the hotel’s design.
It honours its past as a former sugar cane factory — with original machinery cleverly integrated into the lobby and hallways. Think softened brutalism: raw textures balanced by warm materials, plenty of natural light, and an organic palette that ties everything back to the surrounding mountains. The attention to detail is impressive!!!
Our room was gorgeous — it overlooked the ocean, and with the mountains rising just beside us, we felt perfectly tucked between both. A rare and calming combination.
Even when the hotel was busy, it never felt crowded. There are multiple lounging areas, and we always found a spot to relax. The pools were a highlight — especially the indoor one, which is beautifully designed, heated, and great for cooler days or when you want a break from the sun. The large window looking out at the mountains makes being indoors feel like part of the experience.
The food was varied and healthy, and we appreciated how the hotel clearly communicated when breakfast would be busy — a small but thoughtful detail that made a difference. And if you’re looking for more variety, there are plenty of restaurants nearby.
The staff were consistently courteous, multilingual, and genuinely helpful — from check-in to daily service.
Saccharum strikes a rare balance: thoughtful design, warm hospitality, and a peaceful atmosphere.”
Guest review
10/10
Ciara · partner · 2025-07-23
“This hotel is really amazing I feel like the pictures don't do it justice the pictures are nice that's why I picked this hotel but staying here was a completely different experience and feeling the staff where great especially the staff in the premium lounge I don't noticed I booked for that package but it's a must you get daily breakfast and a evening snack free drinks and it's expensive it's own deck you get access to the spa which is the most discreet and exclusive spa I've been to that line made our trip magical you the spa is down a huge stair case into a hidden oasis in the middle of the hotel completely amazing I can't say enough the hotel it's self is away from tourist attractions bit we wanted that rent a car be cautious they like to drive very fast just book this hotel you will not regret it , the price is high but the experience is well worth it ”
Guest review
8/10
Breanna · family · 2025-07-18
“Beautiful resort and property. Room was just as pictured. We loved the location and the beach and beach club across the street.
Only negative I would say is all the fees and automatic tips taken out. I did not like how they added tips on to all meals at the location. So if you tipped yourself they ended up taking additional money for another tip. Very misleading.”
Guest review
10/10
James · 2025-07-17
“Excellent ”
Guest review
10/10
Ilham · 2025-07-07
“Absolutely loved our stay”
Guest review
6/10
Qusay · family · 2025-07-03
“The hotel boasts an impressive array of features, including its prime location, favorable weather conditions, elegant design, and geographical advantages. However, I must express my disappointment with its poor management. The bartenders are overburdened, the housekeepers fail to maintain cleanliness on time, and the breakfast buffet lacks timely replenishment. Despite these shortcomings, I would still consider visiting the hotel again.”
Guest review
10/10
Mark · partner · 2025-06-29
“Good food and sea view room was nice. Lots of options for food and drinks. Wicked frozen Pina colada.”
Guest review
8/10
Anna · partner · 2025-06-29
“Great location to explore the island. The ocean view room was a great choice and we loved the buffet breakfast. Great hotel overall but I would not necessarily give it 5*. The parking is chargeable. We used the outside parking for €11 per day. ”
