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Funchal

Pestana Carlton Madeira Ocean Resort Hotel

Largo Antonio Nobre, Funchal, 9004-531

8.6 Excellent2613 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Dining Options

    Indulge in a culinary journey with 4 restaurants and 2 bars offering a variety of exquisite dishes and refreshing drinks while enjoying stunning Atlantic Ocean views.

  • Leisure and Wellness Facilities

    Unwind with leisure activities like giant chess or a game of tennis, or pamper yourself at the Venus Health Spa with its range of rejuvenating treatments and pools, including one with direct sea access.

  • Scenic Accommodations

    Experience comfort and elegance in every suite and room featuring stylish decor, modern amenities, and private balconies with picturesque views of the sea, mountains, or pool.

Experience the epitome of luxury and relaxation at the Pestana Carlton Madeira Ocean Resort Hotel. Book now to create unforgettable memories.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great amenities

  • Beautiful location

At the hotel

Popular amenities

79 listed
  • 24-hour front desk
  • Air conditioning
  • Babysitting/child services
  • Bar
  • Barber/beauty shop
  • Beach
  • Beachfront
  • Billiards
  • Breakfast in the room
  • Canoeing
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Indoor pool
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Sauna
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware

Fitness & outdoors

  • Fitness center
  • Hiking
  • Mini golf
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Table tennis

Rooms & comfort

  • Emergency cord in bathroom
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Street parking
  • Wheelchair accessible

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Pets allowed
  • Tour desk

Services & essentials

  • Car hire
  • Cashless payment available
  • Darts
  • Diving
  • Family rooms
  • Fishing
  • Free WiFi
  • Games room
  • Hammam
  • Happy hour
  • Indoor play area
  • Key card access
  • Mobile app for room service
  • Room service
  • Snorkelling
  • Sun umbrellas
  • WiFi available

Review in focus

2,613 reviews
6/ 10
Gostamos da localização, das várias piscinas e do pequeno almoço.
Soraia · family with children · 2026-10-24

The guest experience

8.6out of 10
2613 verified reviews

Loved most

  • Friendly staff
  • Great amenities
  • Beautiful location
  • Delicious breakfast

Worth knowing — Issues with cleanliness · Parking difficulties · Crowded during events · Some service inconsistencies

How guests scored the stay

  • Location9.1

    Excellent location near the sea and city center, contributing positively.

  • Amenities9.1

    Great access to pools, spa, and other facilities, highly rated by guests.

  • Service9.0

    Consistently kind and helpful staff, though a few issues with responsiveness were noted.

  • Food and Beverage8.6

    Broad selection of quality food, particularly breakfast, though some inconsistencies noted.

  • Overall Experience8.5

    Overall, guests enjoyed their stay with a few minor concerns.

  • Room Quality8.5

    Rooms are comfortable and well-equipped, with positive feedback on cleanliness and renovations.

  • Cleanliness8.1

    Generally clean, but some negative comments regarding housekeeping.

  • Value for Money8.0

    Some guests felt the experience did not fully match the price point, particularly during events.

Live guest feedback

Guest reviews

Mixed experiences

64% of 11 recent stays rated 8+

8.62613 reviews

  • Agradável

    6/10

    Soraia · family with children · 2026-10-24

    “Gostamos da localização, das várias piscinas e do pequeno almoço.”

  • Incomido

    5/10

    yoandry · extended group · 2026-10-23

    “El resort estába bien”

  • A great hotel with a convenient location, spacious and clean rooms, excellent facilities, delicious breakfast, and frien

    10/10

    Fortu · family with children · 2026-10-21

    “We had a great stay at Pestana Carlton Madeira! The hotel has an excellent location, close to the city center and the marina. There are also bus stops nearby, making it easy to get around using public transport. The room was clean, spacious, and comfortable. The hotel offers four swimming pools, two indoor and two outdoor, as well as direct access to the ocean, which is a great bonus. Breakfast was very good, with a wide selection of food to choose from, including scrambled eggs, sausages, fresh fruit, and a variety of sweet options. The staff were friendly, caring, and always willing to help, making us feel welcome throughout our stay. Overall, we had a very pleasant experience and would happily recommend this hotel to anyone visiting Madeira!”

  • A repetir

    9/10

    Patricia · couple · 2026-10-20

    “O facto de ter acesso ao mar. Era um requisito. Pequeno almoço muito muito bom e completo. A vista mar.”

  • A lovely hotel with great facilities and a good location, but the service, noise levels and attention to detail could be

    7/10

    Selma · couple · 2026-10-16

    “The hotel had a great location, and the rooms were nice and comfortable. The entire hotel area was clean and well-maintained. We especially enjoyed the swimming pool and the surrounding pool areas. The food at the hotel was also very good. We also appreciated how well we were treated by the staff during check-out, which was a lovely way to end our stay.”

  • Highly recommend

    10/10

    Jillian · solo traveller · 2026-10-16

    “Lovely hotel with great facilities. The staff went above and beyond to help me and my partner celebrate our 3 year anniversary”

  • Madiera has my heart!

    9/10

    Tatum · family with children · 2026-10-15

    “Huge, beautiful property. HUGE rooms Loved all the varieties of the pools. Breakfast was great and a lot of choices! Traveling with 2 kids, 5 and 6 years old. Great for them Would recommend and stay again.”

  • Hôtel à fuir sauf si vous aimez le bruit

    5/10

    dominique · couple · 2026-10-15

    “Dimension de la chambre, la vue sur la mer Le petit déjeuner (le choix) malgré l'absence total d'intimité”

  • Guest review

    10/10

    Audrius · couple · 2026-10-14

    “Good faacilities (pool, clean room), good location (within walking distance to Funchal, good to book tours)”

  • Great location had an excellent time would definitely come back

    10/10

    Frank · couple · 2026-10-14

    “The location was beautiful. Central to so many nice restaurants close to town and the view is amazing. Hotel decor was also very lovely and appealing pools were clean and inviting. Overall experience was excellent.”

  • Hyvää palvelua ja rentoa lomailua.

    10/10

    Lauri · couple · 2026-10-12

    “Sijainti oli optimaalinen meidän tarkoitukseemme. Pidimme erityisesti hotellin rannassa sijaitsevasta meriuintipaikasta, josta pääsi myös snorklaamaan. Henkilökunta palveli hyvin golfiin liittyvissä varauksissa. Huone oli siisti ja tilava.”

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Hotel info and reviews come from third-party sources.