Hotelaholic

Funchal

Pestana Promenade Ocean Resort Hotel

Rua Simplicio dos Passos Gouveia, Funchal, 9000-001

9.0 Wonderful1036 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious 4-Star Beachfront Retreat

    Indulgent Spa and Fitness Facilities

  • Wellness & relaxation

    The Pestana Promenade Ocean Resort Hotel offers a tranquil escape with indoor and outdoor pools, a rejuvenating spa, and a fully-equipped gym. Guests can unwind in the outdoor hot tub or pamper themselves with a sauna and Turkish bath at the spa. Fitness enthusiasts will appreciate the modern gym with top-of-the-line equipment for a satisfying workout.

  • Gourmet Dining and Scenic Views

    Savor authentic local delicacies at the stylish on-site restaurant or enjoy al fresco dining on the terrace surrounded by lush gardens and palm trees. With picturesque Atlantic Ocean views from the balcony, every meal is a feast for the senses.

Book now for a memorable beachfront getaway at the Pestana Promenade Ocean Resort Hotel.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

  • Spacious rooms

At the hotel

Popular amenities

72 listed
  • 24-hour front desk
  • Air conditioning
  • Bar
  • Beach
  • Billiards
  • Business center
  • Car hire
  • Cashless payment available
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
View all amenities

Pools & wellness

  • Indoor pool
  • Massage services
  • Outdoor pool
  • Sauna
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware

Fitness & outdoors

  • Fitness center
  • Garden
  • Hiking
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Terrace

Rooms & comfort

  • Emergency cord in bathroom
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Wheelchair accessible

Guest services

  • Currency exchange
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Daily housekeeping
  • Diving
  • Fishing
  • Free WiFi
  • Games room
  • Hammam
  • Indoor play area
  • Key access
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Snorkelling
  • Sun umbrellas
  • WiFi available
  • Windsurfing

Review in focus

1,036 reviews
9/ 10
Good location, kind and helpful personnel, garage available
Viorel · couple · 2026-10-22

The guest experience

9.0out of 10
1036 verified reviews

Loved most

  • Friendly staff
  • Great location
  • Spacious rooms

Worth knowing — Inconsistent room quality · Additional fees not disclosed

How guests scored the stay

  • Service9.5

    Staff is frequently described as friendly and helpful.

  • Location9.5

    The hotel is ideally located near the promenade and beach.

  • Overall Experience9.5

    Guests generally enjoyed their stay and would consider returning.

  • Value for Money9.0

    Some complaints about additional fees, but generally acceptable for the service offered.

  • Food and Beverage9.0

    Breakfast is good, but variety needs improvement.

  • Cleanliness8.5

    Reviews indicate cleanliness but mention issues with room maintenance.

  • Room Quality8.5

    Rooms are spacious, but some reviews mention noise and discomfort with beds.

  • Amenities8.5

    Hotel amenities are decent but have some outdated features.

Live guest feedback

Guest reviews

Mixed experiences

73% of 15 recent stays rated 8+

9.01036 reviews

  • Guest review

    9/10

    Viorel · couple · 2026-10-22

    “Good location, kind and helpful personnel, garage available”

  • Guest review

    7/10

    Amy · couple · 2026-10-21

    “Staff were very helpful. Great location, lovely clean pool.”

  • Frábært hótel

    9/10

    Halldór Rafn · solo traveller · 2026-10-15

    “Áttum frábæra 10.daga á Pestana Promenade. Frábært hótel, rúmgott hreint herbergi, starfsfólk til fyrirmyndar. Rólegur sundlaugagarður þrátt fyrir fullt hótel, nóg af bekkjum. Snyrtilegt. Vel staðsett við sjóinn. Finnst myndir af garðinum ekki gera honum næg skil, sjaldan sem maður upplifir garðin betri en á myndum. Strætó stoppar beint fyrir utan og margir veitingastaðir í göngufæri.”

  • Guest review

    6/10

    Rosana · solo traveller · 2026-10-11

    “Swimming pool and how clear it is”

  • Intend to return

    10/10

    Diana · couple · 2026-10-10

    “Helpful staff Beautiful grounds”

  • Absolutely amazing!

    10/10

    Alisa · couple · 2026-09-17

    “Amazing!!! I felt like a princess the entire stay. The staff was wonderful, kind and attentive. The room was beautiful, clean and you wouldn’t have known there were bustling streets right under our window. Absolutely great location and was able To walk to all the great restaurants, bars and shopping. Hope I can make it back again!!!”

  • Guest review

    10/10

    Tomasz · family with children · 2026-09-08

    “Położenie. Jakość obsługi.”

  • Guest review

    10/10

    Vania · solo traveller · 2026-09-03

    “The staff was absolutely amazing. Everyone was so kind and helpful throughout our stay. They helped us book visits and excursions, make restaurant reservations, and arrange transport to the airport. Everyone was always in such a good mood, and the welcome we received at breakfast every morning was just amazing. It was impossible not to start the day in a good mood! 😊 Thank you to the whole team for making our stay so enjoyable. We would definitely come back! ❤️”

  • Espetacular

    10/10

    Guilherme Akira · family with children · 2026-08-28

    “Gostei muito do atendimento! Desde o vinho da Madeira como brinde de boas vindas, como frutas servidas no quarto no segundo dia, fomos muito bem acolhidos.”

  • Great hotel

    10/10

    hutch100uk · Family · 2026-08-26

    “I felt the hotel lived up to its photos. Clean and friendly and the pool area and gardens are beautifully kept. Relaxed atmosphere and no panic for getting a sunbed by the pool. Breakfast has a great selection too. Only very minor thing was the two lifts weren’t enough for the size of the hotel but no big deal. I would highly recommend this hotel.”

  • Un excellent séjour dans un lieu reposant

    10/10

    Frédéric · couple · 2026-08-22

    “Nous avons séjourné 12 jours dans ce magnifique hôtel avec une vue incroyable. Nous avons passé un excellent séjour. Le personnel est très agréable et à l'écoute du client. L'établissement est très propre et les chambres sont spacieuses. La piscine et le jardin sont très bien entretenus. Excellent petit déjeuner. Les buffets du soir varient suivant les jours. Un grand merci particulier à Lina pour l'accueil à notre arrivé, un grand merci à Tiago pour avoir organisé nos excursions, et un grand merci à Dalila qui était aux petits soins avec nous. Nous espérons revenir un jour.”

  • Örömmel visszamennék bármikor.

    9/10

    Mónika · family with children · 2026-08-22

    “Gyönyörű helyen található. A földszinti kertkapcsolatos szobában egyedi élmény lakni: olyan mintha saját trópusi kerted lenne. A benti wellness részleg jól kiegészíti a kinti medencéket. A kinti medencéből az óceán látványa fantasztikus.”

  • Hotel bueno pero falta alguna modernización

    7/10

    Teresa · solo traveller · 2026-08-19

    “La piscina es grande y agradable. Suficientes tumbonas y un gran jacuzzi-piscina que va muy bien para relajarse. El desayuno está muy bien.la ubicacion esta muy bien. No queríamos funchal asi que cerca de la zona Lido es perfecto.”

  • Guest review

    8/10

    José · solo traveller · 2026-08-18

    “Das piscinas”

  • Appalling start to a break with my young son. Disgusted.

    2/10

    adamsL4683DU · Family · 2026-08-17

    “Checked in late on 17/07/26 after a long journey with my 5 year old son. I paid approximately €1000 for a four night stay. My son cried when I saw the room in what can only be described as the basement. The room was hot( no apparent A/C working. Steel shutters in the balcony as it is on the ground floor next to the public promenade so can’t have the window open at night at all!!!!! What would any good parent do? I went to reception and asked to change the room. I was met with the usual dismissive response ‘ no other room free although if I pay an extra €225 I might be able to change rooms.’ So, unable to get a refund, change rooms, book another hotel at massive expense, we are in a prison cell. No A/C, no fresh air, no natural light (on our first visit to Madeira). DISAPPOINTMENT doesn’t cover it! Rest assured, the subsequent reviews on all platforms will be scathing. I feel totally ripped off and add my son’s upset to that, and I am livid.”

View all guest reviews

Hotel info and reviews come from third-party sources.