Enjoy the outdoor pool and fitness center for relaxation and exercise during your stay.
Dining Options
Savor meals in the hotel's restaurant, grab a snack at the cafe, or enjoy a drink at the bar/lounge.
Convenient Location
Connected to a rail/subway station, near Lisbon Casino and shopping, the Eurostars Universal Lisboa offers a luxurious stay in Lisbon.
Book now to experience luxury and convenience at Eurostars Universal Lisboa.
✦HAPPI HIGHLIGHTS
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Friendly staff
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Close to airport
At the hotel
Popular amenities
55 listed
24-hour front desk
Accessible airport shuttle
Airport transportation - pickup (surcharge)
At least 80% of all lighting comes from LEDs
Banquet hall
Biodegradable/compostable stirrers
Breakfast available (surcharge)
Bulk dispenser for toiletries
Casino nearby
Change of bed sheets (on request)
View all amenities
Pools & wellness
Outdoor pool - seasonal
Pool sun loungers
Dining & drinks
Comprehensive food waste policy
Locally-sourced food on site (80% or more)
Reusable coffee/tea filters
Reusable tableware only
Snack bar/deli
Vegetarian breakfast available
Fitness & outdoors
Comprehensive recycling policy
Fitness facilities
Garden
Recycling
Rooftop terrace
Rooms & comfort
Change of towels (on request)
Safety & cleanliness
Eco-friendly cleaning products provided
Getting around & access
Covered parking
Elevator
No accessible airport shuttle
Self parking (surcharge)
Guest services
Concierge service
Locally-owned & organized tours & activities
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Designated smoking area
Double-glazing on all windows
Eco-friendly toiletries
Energy-saving switches
Free WiFi
Guest education on local ecosystems and culture
Housekeeping on request
LED light bulbs
Living plant wall
No single-use plastic soda bottles
No single-use plastic stirrers
No single-use plastic straws
No single-use plastic water bottles
Reusable cups only
Showcase for local artists
Sustainability/community reinvestment (10% revenue or more)
Vegan menu options available
Vegetarian menu options available
Water dispenser
Water-efficient showers only
Review in focus
242 reviews
10/ 10
The staff at the front desk so professional and helpful. Abel and other bartenders so friendly and went above and beyond with their service. Will definitely be returning again to stay there. Thank you!
Convenient access to airport and train station, praised in multiple reviews.
Food and Beverage9.6
Food quality described as excellent with high praise for breakfast and dinner.
Service9.6
Staff were reported as professional, friendly, and accommodating.
Overall Experience9.1
Mixed experiences, but overall positive sentiment with several highlights.
Room Quality9.1
Rooms reported as spacious and clean, though one review mentioned a foul odor.
Value for Money8.6
Pricing was acknowledged, but specific value concerns raised due to amenity issues.
Cleanliness8.1
Clean, but one review noted a cockroach, which negatively impacted sentiment.
Amenities8.1
Variety of amenities was questioned; spa and fitness area closed during peak times.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
9.0242 reviews
Guest review
10/10
Jennifer · 2025-10-12
“The staff at the front desk so professional and helpful. Abel and other bartenders so friendly and went above and beyond with their service. Will definitely be returning again to stay there. Thank you!”
Guest review
10/10
Jose · partner · 2025-10-11
“Great staff, service and locations. It has excatly what is needed. ”
Guest review
10/10
Dimitrios · 2025-10-07
“Missed connecting flight due to delays and had to spend the night in Lisbon. Great hotel, very close to the airport, clean, friendly and attentive staff, big rooms and very reasonably priced.”
Guest review
8/10
STEPHEN · partner · 2025-10-07
“What you would expect from the brand
Don’t use the arranged transport to the airport, fixed price at approximately 30+ Euros
Taxi 2.6 miles is cheaper at 7.50 Euros ”
Guest review
10/10
Rosemarie · 2025-10-06
“Staff were amazing. Breakfast delicious and a lot of choicea”
Guest review
8/10
Gretchen · family · 2025-10-06
“On the first morning I had brunch I was rushed out before I was ready because they were preparing for another event. The buffet was to be opened until 10:30. I arrived a little before 10:00am and was approached twice to leave because it was 10:30. Wine glasses were left on tables too long on several occasions from the night before. The hotel had an unpleasant odor on our floor. Their menu is not varied enough. The swimming pool bar was closed because it was now October even though the weather was hot. There were many wine glasses left behind the bar that had not been cleared away, but when I went downstairs to the bar to get drinks to bring up to the pool, I was told i could only bring a can and a paper cup. The food at the brunch was excellent.”
Guest review
6/10
giovanni · partner · 2025-10-01
“It’s way to small for the price”
Guest review
10/10
Mary · 2025-10-01
“Nice hotel close to the mall and oceanium ”
Guest review
8/10
giovanni · partner · 2025-10-01
“Nothing around ghost town ”
Guest review
10/10
Ciara · partner · 2025-09-30
“Super clean and spacious rooms! ”
Guest review
10/10
Timothy · partner · 2025-09-24
“I can’t say enough about this amazing hotel! The food was incredible, dinner and breakfast was served by wonderful staff . I am a genuine foodie, coming from the restaurant business and this was unlike any hotel experience I’ve ever had. The view from the infinity pool and bar was incredible. Close to airport , train station, and 10 min uber ride to Lisbon central. By the way the room was so delightful with the best shower I have experienced in a long time, perfect for a romantic 1st night in Lisbon”
Guest review
10/10
Mark · friends · 2025-09-23
“Very nice and beautiful hotel away from the city. Just not much to do other than stay in the hotel. ”
Guest review
4/10
Metod · 2025-09-23
“Hotel decided to close and renovate spa and fitness in the most expensive week of the year ($+-1000$ USD a night). While they renovated the spa, my room smelled for 4 days like sh.t. The size of the hotel room is closet size. In general it's clean but I found a cockroach in my room... a first in Europe. One day we where out of running water when I came back at night, next morning no water, I called the reception and they offered me to go to a sister hotel to shower... LOL!!! Somehow miraculously after my call the water came back. Well... the location is good if you need to attend the Fiera. But they won the 5* in a lottery. 3-4* Max. Oh btw. i had booked 4 rooms in the hotel... all the same, I'm the only one with a cockaracha. I honestly felt taken advantage of. ”
Easy access to train station and airport
10/10
John · 2025-09-23
“Red hotel near the airport and train station”
Great Stay
10/10
robert · 2025-09-22
“Front desk staff was wonderful. Helpful, cheerful and accommodating. ”
Guest review
10/10
Colin · partner · 2025-09-22
“The towel warmer was a wonderful touch, however, washcloths should be standard to any hotel property that caters to travellers around the world.”
Guest review
10/10
Bardia · 2025-09-21
“Ok”
Guest review
10/10
Edna · 2025-09-20
“Cleanness”
Guest review
10/10
james · partner · 2025-09-19
“Great facility and kind staff. Close to train station and mall. Walking distance to the waterfront. ”
Guest review
10/10
Barbara · partner · 2025-09-19
“The staff was incredibly helpful. They held our luggage until our room was ready since we arrived early. They gave us a map and recommendations for how to spend our day. The restaurants they recommended were delicious and authentic. They had a great bar in the lobby. The room was beautiful with a nice view and comfy bed. We had coffee for the morning in our room. Everything was just wonderful and I would definitely stay again!”
