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Ponta Delgada

Mercure Ponta Delgada Azores

Rua Machado dos Santos 82, Ponta Delgada

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Indulge in air-conditioned rooms with modern amenities and a private bathroom. Each room is furnished with a comfortable desk and a safety deposit box for your convenience.

  • Relaxation and Recreation

    Enjoy a year-round outdoor pool, indoor pool, sauna, and hammam for ultimate relaxation. The hotel also offers a shared lounge for guests to unwind in.

  • Convenient Services

    Start your day with a delicious buffet or continental breakfast. Benefit from 24/7 multilingual reception staff, providing guidance in German, English, Spanish, and French. Take advantage of available bike and car hire services for exploring the beautiful surrounding area.

Experience luxury and comfort at Mercure Ponta Delgada Azores!

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

At the hotel

Popular amenities

87 listed
  • 24-hour front desk
  • Access to health care professionals
  • Air conditioning
  • Bar
  • Bike tours
  • Board games/puzzles
  • Breakfast in the room
  • Broadcast Live sport events
  • Car hire
  • Cashless payment available
View all amenities

Pools & wellness

  • Heated pool
  • Indoor pool
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Sauna
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Hiking
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Tennis court

Rooms & comfort

  • CCTV in common areas
  • Emergency cord in bathroom
  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Shuttle service
  • Shuttle service (additional charge)
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Daily housekeeping
  • Diving
  • Face masks for guests available
  • Family rooms
  • Fishing
  • Free WiFi
  • Hammam
  • Happy hour
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Room service
  • Snorkelling
  • Solarium
  • Sun umbrellas
  • Temporary art galleries
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • WiFi available
  • Windsurfing

Review in focus

517 reviews
9/ 10
Zentrale Lage, Premium Zimmer mit schönem Blick auf die Altstadt und den Hafen, schöner Spa-Bereich, wenn auch klein (aber ausreichend), kostenloser Parkplatz für Mietwagen, regionale Speisen beim täglich wechselnden Frühstück
Sonnerl · couple · 2026-10-24

The guest experience

9.3out of 10
517 verified reviews

Loved most

  • Friendly staff
  • Great location

Worth knowing — Coffee quality could be improved · Parking may be limited in peak season

How guests scored the stay

  • Location9.8

    Fantastic location in the city center, ideal for exploring.

  • Service9.8

    Staff is very helpful, professional, and attentive.

  • Overall Experience9.6

    An excellent hotel experience overall with minor issues.

  • Cleanliness9.3

    Very clean and well-maintained hotel with friendly staff.

  • Amenities9.3

    Great amenities including a spa, pools, and wellness facilities.

  • Room Quality9.2

    Rooms are comfortable, new, and well-equipped.

  • Value for Money9.2

    Very good value considering the quality of services and facilities.

  • Food and Beverage8.3

    Breakfast offerings are good, but some items like the coffee need improvement.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 13 recent stays rated 8+

9.3517 reviews
  • Guest review

    9/10

    Sonnerl · couple · 2026-10-24

    “Zentrale Lage, Premium Zimmer mit schönem Blick auf die Altstadt und den Hafen, schöner Spa-Bereich, wenn auch klein (aber ausreichend), kostenloser Parkplatz für Mietwagen, regionale Speisen beim täglich wechselnden Frühstück”

  • Guest review

    10/10

    Ella · solo traveller · 2026-10-23

    “My stay here was great, the staff is very friendly and helpful They have outside pool, indoor one, sauna and steam room, all well maintained and clean The breakfast was great, fresh and with large variety Perfect location and parking”

  • Świetny hotel

    9/10

    Gabriela · couple · 2026-10-20

    “Dobre śniadanie i świetnej jakości kosmetyki.”

  • Guest review

    9/10

    Kaja · solo traveller · 2026-10-18

    “The room itself and restaurant.”

  • Guest review

    10/10

    Hedva · couple · 2026-10-13

    “המיקום מעולה אבל היינו ללא רכב אז קשה לי להעריך מה קורה עם רכב . לא הספקנו להיות בבריכה . הצוות בקבלה מצוין .”

  • Really enjoyed our stay at The Mercure, Ponta Delgado. The hotel was so convenient for the airport and a great base for

    10/10

    Joe · couple · 2026-10-13

    “The hotel was in an ideal central location for shops, restaurants, places of interest and the waterfront. So much to do within easy walking distance Couldn’t fault the welcome and the attentiveness of all the staff. The room was a good size, with a very comfortable bed. We were extremely pleased that the room was impeccably serviced each day.”

  • Guest review

    10/10

    Mikhail · couple · 2026-10-12

    “Localização, limpeza, funcionários”

  • Empfehlenswert

    8/10

    Monika · couple · 2026-10-11

    “Sehr gute Lage”

  • We had a wonderful stay and enjoyed the sauna and swimming pool!

    9/10

    Purie · couple · 2026-10-08

    “Great location, breakfast is excellent( lots of choices)”

  • séjour correcte

    8/10

    patrick · couple · 2026-10-07

    “l’emplacement est parfait”

  • מומלץ בחום

    10/10

    Ronen Haim · couple · 2026-10-07

    “המלון מרוהט ומעוצב בטוב טעם מראה שנפתח לא מזמן החדר מרוויח המיקום מעולה ארוחת בוקר ברמה טובה אף שלא השתמשנו יש במקום בריכת שחיה חיצונית וספא”

  • Fantasztikus

    10/10

    József · couple · 2026-10-07

    “Fantasztikus hely, szép és tiszta, nagyon jól felszerlt, kedves személyzet”

  • Guest review

    10/10

    Sanja · solo traveller · 2026-10-07

    “Odličan i raznovrstan doručak. Vrlo ljubazno osoblje.”

View all guest reviews

Hotel info and reviews come from third-party sources.