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Madrid

URSO Hotel & Spa, a Small Luxury Hotel of the World

Mejía Lequerica 8, Madrid, 28004

9.2 Wonderful813 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Palace Setting

    Experience the grandeur of a restored palace at URSO Hotel & Spa, a Small Luxury Hotel of the World. Just a short walk from Alonso Martínez Metro Station, our elegant rooms, free WiFi, spa, and gym await you.

  • Designer Rooms and Spa

    Indulge in luxury with stylish rooms featuring designer touches, air conditioning, flat-screen TVs, and minibars. Unwind in our spa offering a water area, hamman, massages, and a well-equipped gym.

  • Gastronomic Delights and Convenient Location

    Savor traditional Madrid dishes at Media Ración, our hotel restaurant with a vast wine cellar. Explore the vibrant neighborhood with numerous dining options and upscale shopping at Serrano. Let our 24-hour staff assist you in exploring nearby attractions like Puerta del Sol and Retiro Park.

: Book your stay now at URSO Hotel & Spa for a truly unforgettable luxury experience in Madrid.

HAPPI HIGHLIGHTS

  • Excellent central location (Chueca / near Salamanca)

  • Attentive and friendly staff

  • Very comfortable rooms and beds; some suites with terraces

At the hotel

Popular amenities

79 listed
  • 24-hour front desk
  • Access to health care professionals
  • Air conditioning
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • Babysitting/child services
  • Bar
  • Beauty Services
  • Breakfast in the room
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Indoor pool
  • Massage services
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool

Dining & drinks

  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • CCTV in common areas
  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Electric vehicle charging station
  • Family rooms
  • Free WiFi
  • Hammam
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Room service
  • WiFi available

Review in focus

813 reviews
9/ 10
The service at this hotel is excellent. We very much liked the lobby area and our room - very peaceful and well appointed. We enjoyed the location which is just a little bit off the main area (which is quite busy/nectic)
Elaine · couple · 2026-10-20

The guest experience

9.2out of 10
813 verified reviews

Loved most

  • Excellent central location (Chueca / near Salamanca)
  • Attentive and friendly staff
  • Very comfortable rooms and beds; some suites with terraces
  • Exceptionally clean and well-maintained
  • Strong spa and wellness facilities; good massages
  • Great breakfast buffet options

Worth knowing — Extra charges (ice, Nespresso in-room coffee, spa/pool fees, shipping) · Breakfast service sometimes slow or not uniformly cordial · Bathrooms/ shower box can be a bit small in some rooms · One guest felt it did not fully match top-tier 5-star luxury expectations

How guests scored the stay

  • Location9.8

    Consistently highlighted as a major strength — central, walkable to restaurants, shops and attractions (Chueca, close to Salamanca) and highly convenient for exploring Madrid.

  • Overall Experience9.8

    Across reviews the overall stay is described as wonderful and highly recommendable — comfortable rooms, excellent location, strong service and memorable amenities drove very positive overall impressions.

  • Service9.6

    Staff repeatedly praised (porter, room service, breakfast staff like Sarah); described as attentive, friendly and professional, though a few mentions of occasional unfriendly or slow breakfast service.

  • Room Quality9.6

    Rooms described as spacious, very comfortable with great beds; some suites include large terraces and well-appointed furnishings creating inviting stays.

  • Cleanliness9.4

    Multiple guests described the hotel as exceptionally clean, well-organized and with high-quality linens; one comment noted bathrooms and shower space are a bit tight but not compromising overall cleanliness.

  • Amenities9.4

    Spa and hot tub area praised as excellent and not to be missed; massage and pool facilities well regarded, though some guests noted charges for spa/pool use.

  • Food and Beverage8.6

    Breakfast buffet and fresh juices/menu received praise and standout staff were noted, but some guests reported slow service or less cordial staff at times; occasional unexpected charges mentioned.

  • Value for Money7.4

    Several guests felt value was weaker due to extra charges (ice, Nespresso, spa/pool fees, shipping costs) and one comment that it did not fully feel like a top-tier 5-star luxury for the price.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 9 recent stays rated 8+

9.2813 reviews

  • Highly recommend!

    9/10

    Elaine · couple · 2026-10-20

    “The service at this hotel is excellent. We very much liked the lobby area and our room - very peaceful and well appointed. We enjoyed the location which is just a little bit off the main area (which is quite busy/nectic)”

  • Acolhimento e luxo em Madri

    10/10

    Carrara · couple · 2026-10-19

    “Foi tudo perfeito! Staff extremamente treinado. Quartos cheirosos e com tudo o q um hotel 5 estrelas tem. Silencioso, aconchegante e inesquecível.”

  • Guest review

    10/10

    Mark · couple · 2026-10-12

    “Pricey but beautiful hotel with very helpful and friendly staff. We enjoyed the location which was a little away from the touristy center but close enough to walk to. I felt more like a residential area with more local residents and less tourists.”

  • Guest review

    8/10

    Bryan · solo traveller · 2026-09-02

    “El desayuno es de una calidad excepcional.”

  • A wonderful stay. we would definitely return.

    10/10

    Talal · family with children · 2026-08-31

    “Beautiful hotel in a great location, with excellent service and a very welcoming atmosphere. The staff were consistently friendly and helpful, especially Joudy at reception, who was exceptional.”

  • Guest review

    9/10

    Jonny · couple · 2026-08-31

    “The room was spacious, and the window and bay areas were superb. The lounge area was also very cool The hotel was in an excellent location for walking to various visitor sites. The spa are was also very good.”

  • A terrific stay!

    10/10

    elizabeth · couple · 2026-08-21

    “The hotel is in a beautiful very early 20th-century building with huge windows and lots of ornate decoration - including a wonderful lift. The atmosphere which has been created is tranquil and restorative. The rooms are spacious, elegant and comfortable, with nice bathrooms. Breakfast was delicious. Most importantly, the staff were delightful - thoughtful and attentive but never intrusive. We were greeted very warmly by the charming young men on the door (and later by the night porter); the reception people were very friendly and efficient; those in the lobby bar and serving breakfast were equally so. They all deserve commendation. The hotel is well situated with two useful metro stations very close. We had a terrific stay.”

  • Guest review

    10/10

    Fernanda · couple · 2026-08-13

    “my favorite !”

  • Guest review

    9/10

    Mariana · couple · 2026-08-06

    “Quarto silencioso, com enxoval de muita qualidade, blackout perfeito e muito confortável. O serviço é atencioso. A localização do hotel tb é um ponto forte, Chueca tem vários dos restaurantes e lojas mais bacanas da cidade.”

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Hotel info and reviews come from third-party sources.